Политика возврата средств

Items purchased on BAFELLI.com may be returned within 7 days if they are unused and the original packaging is intact. When exercising the right to return without reason, please inform customer service of your intention to return. The shipping costs for returns will be borne by the buyer.

Throughout the entire return process until we inspect and accept the return, the risk of loss, damage, or transportation-related issues with the product should continue to be borne by you. We assume no responsibility for any risk of damage or loss that is not due to our fault.

You should ensure that the returned product's outer box is intact, the packaging is complete, the product is brand new and unused, and is in the same condition as when you received it, all original tags and labels are intact and not removed, and all accessories, documents (such as instruction manuals, waybills, and other proof of purchase, product certificates, and any gift cards, if any) are included. If the returned product, its packaging, accessories, documents, or gift cards do not meet the requirements for return in their original packaging, we have the right to refuse the returned product and refuse a refund.

Incorrectly shipped or defective products can be exchanged. For exchanges of incorrectly shipped products, we will cover the return shipping costs; if a product returned due to quality issues is confirmed to be defective, we will provide a full refund, including the shipping and return costs you have paid. Refunds will be made in the original payment method.

Any damage, alteration, or modification to the product caused by you should not be considered defects or substandard. Improper use (such as direct exposure to sunlight or heat, or contact with liquids, rain, or food), natural tearing or wear, failure to follow relevant care and/or washing instructions, and repairs not provided by us do not constitute manufacturing defects or substandard quality. Similarly, the texture, natural marks, or irregularities of natural products (such as leather or knits) are inherent to the product and not manufacturing defects.

The following products cannot be returned or exchanged:

 

Personalized products, such as products engraved with your initials

Custom-made products made specifically for you according to your specifications

Perishable or expired products

Products unsuitable for return or exchange due to their nature (e.g., unsealed perfumes)

Other products for which you were informed at the time of order placement that returns or exchanges are not applicable due to product nature or hygiene reasons (e.g., underwear, bathrobes, swimsuits, earrings, and other pierced jewelry)