Refund policy
Items purchased on BAFELLI.com may be returned within 7 days if they are unused and the original packaging is intact. When exercising the right to return without reason, please inform customer service of your intention to return. The shipping costs for returns will be borne by the buyer.
Refund amount and processing fee for change-of-mind returns
For eligible change-of-mind returns, and only where permitted by applicable law, the refund is based on the actual amount paid for the returned goods after discounts. Original outbound shipping charges are non-refundable.
A 3% return processing fee will be deducted from the merchandise refund. This fee is calculated on the actual amount paid for the returned goods plus the corresponding original outbound shipping charges. The buyer must also arrange and pay for return shipping.
The processing fee helps offset payment-processing costs that are not returned to us when a payment is refunded. Any actual payment-processing costs exceeding this fee are borne by us. This is our store's return processing fee, not a statement that all payment providers charge a fixed 3%.
Exceptions and statutory rights: These change-of-mind deductions do not apply to confirmed defective goods or items shipped incorrectly by us. They also do not apply where prohibited by applicable law. For eligible statutory withdrawals, including those under applicable EU consumer law, we will refund the standard outbound delivery cost where required and will not deduct the 3% processing fee where prohibited. Any legally required refund rights take precedence over this section.
Throughout the entire return process until we inspect and accept the return, the risk of loss, damage, or transportation-related issues with the product should continue to be borne by you. We assume no responsibility for any risk of damage or loss that is not due to our fault.
You should ensure that the returned product's outer box is intact, the packaging is complete, the product is brand new and unused, and is in the same condition as when you received it, all original tags and labels are intact and not removed, and all accessories, documents (such as instruction manuals, waybills, and other proof of purchase, product certificates, and any gift cards, if any) are included. If the returned product, its packaging, accessories, documents, or gift cards do not meet the requirements for return in their original packaging, we have the right to refuse the returned product and refuse a refund.
Incorrectly shipped or defective products can be exchanged. For exchanges of incorrectly shipped products, we will cover the return shipping costs; if a product returned due to quality issues is confirmed to be defective, we will provide a full refund, including the shipping and return costs you have paid. Refunds will be made in the original payment method.
Any damage, alteration, or modification to the product caused by you should not be considered defects or substandard. Improper use (such as direct exposure to sunlight or heat, or contact with liquids, rain, or food), natural tearing or wear, failure to follow relevant care and/or washing instructions, and repairs not provided by us do not constitute manufacturing defects or substandard quality. Similarly, the texture, natural marks, or irregularities of natural products (such as leather or knits) are inherent to the product and not manufacturing defects.
The following products cannot be returned or exchanged:
Personalized products, such as products engraved with your initials
Custom-made products made specifically for you according to your specifications
Perishable or expired products
Products unsuitable for return or exchange due to their nature (e.g., unsealed perfumes)
Other products for which you were informed at the time of order placement that returns or exchanges are not applicable due to product nature or hygiene reasons (e.g., underwear, bathrobes, swimsuits, earrings, and other pierced jewelry)
Cancellation and returns after dispatch
Once an order has been dispatched, delivery usually cannot be cancelled directly, and we do not provide parcel interception or rerouting for return while the parcel is in transit. A cancellation request made while the parcel is in transit does not automatically trigger a refund.
If the parcel cannot be intercepted, the buyer may request a return within the applicable return period after receiving the goods and send them back securely in the original packaging or other packaging sufficient to protect the product. The buyer is responsible for return shipping costs arising from a change of mind.
Important notice: This clause does not affect the buyer's legal right (such as under EU law) to notify us of cancellation before receiving the goods. However, exercising this right only expresses an intention to cancel; it does not mean that we are obliged or able to intercept the parcel in transit, nor does it mean an immediate refund. The final refund remains subject to the return process and applicable law.